FREE SHIPPING

How to order

1. SIGNUP

To order a product, you have the following options:

 a. Add desired products to the "shopping cart" by clicking the "Add to cart"  button and finalizing the  order as an unregistered visitor and following  the steps required.

b. Create your account by clicking the  "account login" button and fill in the data. You will receive via email a link to activate your account. After activation, enter the account with the user name and password.You will receive notifications about your orders on the email address provided. You have the possibility to choose your favorite product or products and add them in the "shopping cart". After you are sure that you have added the desired products , you must press the "finalize order" button . After you have clicked this button, your personal data as well as delivery addresses stored for your account will automatically load . Choose the method of payment most convenient and the processed Order will be automatically sent to the email address with which you have registered. To be a "registered Customer" constitutes an advantage due to the fact that your personal data as well as information related to the delivery load automatically when you finalize the order.

For additional information and retrieve orders by telephone or email,  please contact us at the following:

T: 00 44 23 8228 0093

E: orders@benvenuti.com 

 Program customer service:

 Monday-Friday: 08:00-15:00

 

2. SHOPPING CART

 To add a product to the "shopping cart", please choose your desired product, size and number of pieces. For the desired product, click the "add to cart" button. To continue shopping click the "continue shopping" button, then click on the '' my cart '' and finalize your order by choosing the method of payment. The final cost will include the price of the product and the cost of delivery. All prices are with VAT included. After you have sent your order, before being processed, you will receive an e-mail confirming the registration of your order. The placed order and the product bought represents the buyer's consent to all terms and conditions and terms of use of the site.

 

3.CONSULTANT  PROGRAM and RETRIEVE TELEPHONE ORDERS or E-MAIL

 Online ordering can be made at any time. If you wish to be assisted by a consultant in the purchase , the schedule for Pickup orders is Monday to Friday, between 08:00-15:00. On Saturdays, Sundays and legal holidays days you can launch only on-line orders .

For any other questions we are available- please see the contact detalis

Delivery of orders can only be made via express courier.

 

4. WISH LIST

Have you found the desired product? Select the desired size, press the "add to wish list", "register account" and your product will be registered in the "wish list" category. If you want to see or choose other products, the already selected product will be maintained in the "wish list" until you finish your shopping session!

 

5. DELIVERY and PAYMENT

 The transport is free for every order.

Delivery of orders is done only by express courier.

 

The method of payment:

Online payment via credit card (Visa/Mastercard/Maestro). You will be redirected to the OnlinePayment page.

 

 

6. RECEIVING  THE GOODS

After placing your order you will receive a confirmation e-mail, including a number of transport with which your package will be shipped.

The delivery of goods is done within 3-7 working days from the date on which the order is received. Prices are expressed in euro and include VAT.

If the courier company does not find anyone at the mentioned destination and fails to hand over the package, the order will return to BENVENUTI S.R.L. In this case, we refund you the amount you paid, without the shipping fee suported by Benvenuti, of 10 euro.

 

7. THE RIGHT TO RETURN THE GOODS

 According to the legal provisions in force, the consumer is entitled to notify the dealer in writing that he gives up at the purchase, without penaltys and without invoking a reason, within 14 days after receiving the product.

Products that do not meet your requirements, will be sent back to the companyBENVENUTI:SRL , str. Anghel Saligny, no. 9 (Eurobusiness Industrial Parc 2), Oradea, Bihor,  postal code 410085, at your own expense, together with the completed Return Form. We are not able to take cash on delivery parcels. Products will be shipped in their original form, without being damaged or used.

Please inform us if you made a return. The counter value of the returned merchandise will be repaid in 14 days from the moment of receipt of the returned products.

Please respect the deadline provided for making the return of products. The counter value of the retuned merchandise will be refunded by bank transfer. The newly ordered merchandise will be shipped with cash on delivery.

Please keep proof of sending the returned parcel  until the finalization of the analysis of possible complaints, and in the case of returned goods , up to the time of the reimbursement of the money.

If you want to return an order you must do so through a courier or via post-office. The courier fee will not be refunded, but only under the following conditions: If the product received is degraded, it has a defect or it is not the product ordered by you. In the event when the product does not meet your expectations or size is not adequate, the fee will not be refunded.

 

8. PERSONAL DATA PROTECTION

According to law No. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data, with subsequent modifications, identification code of from the register for the protection of personal data: 18015, BENVENUTI has the obligation to manage safely and solely for the purposes of "marketing and advertising"", "statistics" , the personal data you provide to us about yourself, your family member or another person, using whatever means of communication with our company.

Personal data is collected only for the needs of BENVENUTI company and processed in order to achieve commercial activity of the company resulting from its statute, promotions and advertising, while respecting imperative data protection imposed by the legislation through law No. 677/2001. By providing personal information, you consent to the processing by the BENVENUTI company and its partners, as well as receiving commercial communications from them. Every client has a right to see the personal data, to modify them, to demand termination of their processing by their company or to forbid their usage.

 

9. WARRANTY

BENVENUTI S.R.L ensures the warranty of all products their commercialize, according to the dispositions of law 449/2003 concerning the sale of goods and associated guarantees (with amended modifications) and according to the information on the warranty of the products described in the certificate of warranty of the product for each product separately. Products which are damaged during the period of guarantee will be returned to BENVENUTI SRL, str. Anghel Saligny, no. 9 (Eurobusiness Industrial Parc 2), Oradea, Bihor, , postal code 410085. The resolution of the product will take place within 15 days of the date on which we received information of the defected product! The guarantee is validated with the guarantee certificate and the invoice from the package.