If you did not get the confirmation email please check if your data was correctly introduced. If not please send us an email to [email protected].
Unfortunately you cannot place a phone order. All orders must be placed on our website, where you must introduce all the required data correctly.
After placing the order you can track it using the tracking number we provided.
You can track your order following these steps: check your confirmation email, so you will know if the order was placed correctly. After this, if the order is valid you will get another email with your tracking number. You can track your order direclty on the carrier's website using the tracking number provided by Benvenuti.
You can track the parcel using the tracking code provided by the carrier that picked the package.
Make sure you have all your data correctly introduced; if not please contact us on email at [email protected]
If you're passed the 14 days return term you can only write an email to [email protected], and with a little luck your request is accepted.
We can not guarantee the acceptance for any case!
If you placed more than one order in a single day please let us know about it because wo woul like to send you a single package containing all orders. For this please send us an email on [email protected]. Help us doing this business more sustainable and reduce the carbon emissions.
If you placed and order but then you changed your mind, you can cancel the order by writting an email to [email protected]. If the order is already on it's way, after receiving it you must do the return according to the return policy.
In the case when the product is discovered to be faulty in the 60 days of warranty you can make a return request for it. At the Benvenuti headquarters we will decide how to solve the situation.
If you got the order but you want to return the products is very easy. The product must be in its original box with all the labels, and then you must put this box in a bag or into another box so it won't get damaged and seal it with sticky tape.
The suede leather is maintained by regular cleanings with a natural dry brush to remove the dust, with a special stain remover shampoo and then when the product is completly dry you can apply colour spary. You can find all the needed products below:
The genuine leather needs a proper care. You shoul avoid the water contact, for cleaning a special shapoo is recommended. From time to time the genuine leather needs to be hydrated. Use proper leather creams, and after aplying them give the leather a nice smooth polish with a soft microfiber towel.
You can send products with any express carrier on your costs. The return cost will not be paid by Benvenuti.
After the returned package arrived to our warehouse and is checked the refund will be done in the following 10 days.
Benvenuti SRL has ongoing collaborations with the following carriers: Cargus, DPD, GLS, Packeta, DHL and others
