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Terms and conditions

1. TERMS and CONDITIONS

 

 DEFINING ELEMENTS

 

 General terms and conditions will apply to all sales of goods by BENVENUTI S.R. L through the virtual store www.benvenuti.com  to  the Buyer and may be amended only with the consent of Benvenuti.

The usage of this site, implies acceptance of terms and conditions presented below. For using the website in the best manner, it is recommended to read carefully all the terms and conditions.

The site- represents the Internet SITE belonging to Benevnuti S.R. L which is located at the address www.benvenuti.com , through which the user has access to information on products offered by Benvenuti S.R.L.

 Buyer- a person, firm, company or other legal entity that emits an Order and who accepted the TERMS and CONDITIONS of this SITE.

Seller -Company , Benvenuti S.R.l  social  headquartered inAnghel Saligny, no 9, Oradea, Bihor, postal code 410085,  , registration number in the Trade Register: J05/2211/2004, CIF RO15640024

Products- any product including documents mentioned in the order, to be provided by the seller to the buyer.

Order - an electronic document which is a as a form of communication between Buyer and Seller, where by the Seller agrees to deliver the goods and The buyer agrees to receive these goods and make the payment for them.

Contract-an order confirmed by the Seller.

Specifications-all the specifications and/or descriptions of the Goods as they are specified in the Order.

Intellectual property rights (in the following DPI)-all immaterial rights such know-how, copyrights and rights in the copyright, database rights, design rights, model rights, patents, trademarks and registrations of domain names for any of the above.

2. CONTRACT DOCUMENTS

 

 By launching an electronic or telephone order on the site previously mentioned, the Buyer agrees with the form of communication (telephone or e-mail) whereby the Seller conducts operations. The order will be composed of the following documents, in order of their importance:

The order(together with clear marks of the delivery and billing data) and its specific conditions, the Buyer's Specifications (where appropriate).

 If the Seller confirms the order, this will involve a full acceptance of the terms of the Order. Acceptance of the order by the Seller shall be considered completed when there is a verbal confirmation (telephonic) or electronic (email) on behalf of the Seller to the Buyer, without requiring an acknowledgement on its part.

General terms and conditions of the sale will form the basis of the contract thus concluded, in addition to this, being the Certificate of Guarantee issued by the Seller or its Supplier.

3. BILLING -payment and delivery

Price, method of payment and time of payment are specified in the Order. The Seller will issue to the Buyer an invoice for the goods delivered, the Buyer's obligation is to provide all the necessary information in accordance with the invoice taking into account the legislation in force.

Delivery- the seller undertakes the obligation to send the Goods and Services in the system of express courier door to door to the Buyer.

Shipping-Packing- the Seller has no risks and responsibilities associated with the Goods at the time of their delivery towards the internal courier with which the Seller  cooperates or the  Buyer's representative.

The Seller will ensure proper packaging of Goods and will ensure the transmission of documents.

The Seller shall make delivery of goods in Romania's territory.

4. DISCLAIMER OF LIABILITY

 

 The images are presented on the site as a way of example, and the products delivered may differ from the images in any way because of the inherent differences that may occur between the pictures  and reality.

Benvenuti S.R. L reserves the right to supplement and amend any of information on the SITE.

Benvenuti S.R. L is not responsible for any damage as a result of website breakdown.

The maximum value of the liabilities of the Company to any buyer or improper delivery or non-delivery is the value of the amounts cashed by the company from the respective buyer.

5. WARRANTIES and AVAILABILITY of PRODUCTS

 

The products purchased by means of the web-site www.benvenuti.com  are using the usual guarantee of each product, with respecting the general conditions provided by the current legislation.

Benvenuti S.R.L ensured guarantee of all products placed on the market, according to the dispositions of law 449/2003 concerning the sale of goods and associated guarantees (with amended modifications) and according to the information on the warranty of the products described in the certificate of warranty of the product for each product separately. Products damaged during the period of guarantee will be returned tothe company BENVENUTI SRL . Anghel Saligny,no 9, Oradea, Bihor, postal code 410085

 

Troubleshoot of the product will take place within 15 days of the date on which we have been informed of the defect of the product! The guarantee  is validated with the warranty certificate and invoice from the package.

Lack of product warranty certificate must be raised within 48 hours after reception of the goods to the following address [email protected] . Any subsequent complaint will not be taken into account.

Benvenuti SRL  does not guarantee the availability in stock of the products displayed in the following cases: the stock initially put at his disposal was sold out or it is noticed that the ordered product shows a defect, reason for which the seller shall have the right not to ship partially or completely a certain order and undertakes to notify the buyer in the shortest time about the situation occurred.

If prices or other details of the products were wrongly displayed, including due to the fact that they were placed wrongly in  the database,  Benvenuti  S.R.L  has the right to cancel the delivery of the product and to notify the buyer in the shortest time about the error occurred, if the delivery has not been made yet.

6. FRAUD

 

Any attempt to access PERSONAL DATA of ANOTHER USER, or modify the content of the SITE www.benvenuti.com  , or to affect the PERFORMANCE of the SERVER that RUNS the Web SITE www.benveuti.ro will be considered a FRAUD ATTEMPT of the website www.benvenuti.com    and WILL RESULT in the PENAL RESEARCH  AGAINST the ONES or the ONE who (have) TRIED this.

7. Copyright (COPYRIGHT)

The entire content of the site www.benvenuti.com, including enumerative, but not limitative,imagies, texts, buttons, , programs, scripts, and any other data, is owned by Benvenuti S.R.L and it is protected According to Copyright Law and laws concerning intellectual and industrial property. Usage, without the written permission of Benvenuti S.R. L  of any items listed above shall be punished according to the laws in force.

For reporting problems related to intellectual property rights, please contact us in writing at the email address: [email protected].

8. DISPUTES/LITIGATION

 

 Any dispute between Bidders and the Company will be solved through amicable settlement. If this attempt was not successful in extinguishing the conflict amicably, the competence lies with the Romanian courts in area of Benvenuti SRL.

 

9. FORCE MAJEURE

 

Neither part shall be liable for failure to perform its contractual obligations, if such failure is due to an event of force majeure. Force majeure is an unpredictable event , outside the control of the parts and which cannot be avoided.

10. PERSONAL DATE

User's  of the site www.benvenuti.com    information are confidential and will be used only for commercial communication with its partners. Any specific data regarding the situation and condition of products can be obtained by contacting us online, at coordinates contained in this site.

On the website www.benvenuti.com   , the user is responsible for all activities that occur through your account and password. Seller Benvenuti S. R. L  cannot be held responsible for any errors which have occurred as a result of neglect on the security and privacy of user's account and its password.

The processing of personal data is done in accordance with the law. 677/2001 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

11. SECURITY of the PERSONAL DATA and information

Personal data entered by the customer will be used by the Seller only in the stated purpose of this site. The information from the order form are required to send you confirmation of orders, delivery of products ordered, announcing current promotions, etc., in no event will be provided to any third parties.

The seller guarantees the confidentiality of certain information. These data do not exist physically on the servers that run the site www.benvenuti.com   , them being  accessible only by authorized personnel of the company through the internal network. Each user has the right to see only its personal data that he entered.

www.benvenuti.com   site uses security measures against loss, alteration or misuse of information that is under the control of the company. In case of loss of information caused by bugs or errors of the software with which www.benvenuti.com  site is designed and hosted ,the  Seller does not assume any responsibility.

12. RETURNING PRODUCTS

The consumer may request the return of products in the following situations: the product does not comply with the specifications on the site. If the ordered product proves not to be in conformity with the specifications from our offer, the Consumer may request its return for replacement or integral refund of its value. If you agree the replacement with a product of greater value, you pay the difference, i.e. If the value is lower, you will receive a partial refund, up to the replacement product. The costs of shipping return and product replacement, if this is the same, shall be paid by Benvenuti. S.R.L.

Products that have been delivered wrongly: other products than delivery required must be raised immediately, and the Consumer will refuse the reception. The consumer can request its return for replacement, and if the product is no longer in stock, can opt for replacement or refund of its integral value . If you agree the replacement with a product of greater value, you pay the difference, i.e. If the value is lower, you will receive a partial refund, up to the replacement product. The costs of return shipping and product replacement, if this is the case, shall be borne by Benvenuti S.R.L. According to the legal provisions in force, "the consumer is entitled to notify the dealer in writing as he renounces on the purchase, without penalty or without invoking a reason, within 10 working days from receipt of product.

The Products which do not satisfy your requirements, will be sent back to the company company BENVENUTI SRL,. Anghel Saligny,no 9, Oradea, Bihor, postal code 410085at your own expense, together with the Completed Return Form. We are not able to take cash on delivery parcels. Products will be shipped in their original form, without being damaged or used.

Please return the products in their original boxes, packaged adequately with protective materials (paper, cardboard, foils, bags, etc.) to avoid damaging them. The return of products which boxes are are not protected properly will be refused.

Please inform us if you made a return. The amount value of merchandise returned will be returned in 14 days from the receipt of the returned products.

Please respect the deadline provided for return. The counter value of merchandise returned will be refunded via bank transfer. New merchandise ordered will be shipped after online payment, via credit card.

Please keep proof of the sending of the  returned parcel  until the analysation of  possible complaints, and in the case of goods returned, up to the time of money reimbursement .

If you want to return a package you must do so through a courier company or via post-office. Courier/post-office fee will  be refunded, only under the following conditions: If the product received is degraded, it has a defect or is not the product ordered by you. in the event that the product does not meet your expectations or the size is not corresponding, the fee will not be refunded.

13. WAIVER/RENUNCIATION of  the PURCHASE

 The consumer is entitled to notify the dealer in writing that the renounces at the purchase, without penalty and without invoking a reason, within 10 working days from receipt of product.

The buyer may require the changing product within 10 working days of receipt of shipment, without penalty and without invoking a reason. In the case of soliciting another product, you will pay the difference in price, if the product is more expensive. If the buyer opts for a cheaper product, you will receive a partial refund, up to the replacement product.  Benvenuti  S.R.L will send the requested product in Exchange only after the buyer has returned the originally purchased product . Reimbursement of the value of the product or, if necessary, replacing it, will be made in less than 14 days of return. Refund of money, or, replacing the products without penalty and without invoking a reasonm can be made under the following conditions: If the products have a seal, it is not allowed to be opened-the product must be returned sealed; the state of the purchased products must be the same as when receiving them.

These provisions apply according to G.d. 130/2000, in the case of purchasing products from this site using remote communication techniques. The buyer has the right to return/replace only once  a product date in accordance with the second subparagraph of article 4 para. 1 (a) (b)) of G.o. 130/2000.

In all cases of return/replacement of products as a result of the purchase, the waiving cost of the return/replacement are borne by the buyer. Quitting repeatedly the purchase could be considered abuse. We also reserve the right to refuse the return  in case of abuses (repeated returns).

Note: In any situation of return of products, they must be in the same condition, in original box, with  intact labels and together with all the documents which accompanied it (invoice, warranty certificates, etc.). At the moment of making an order on-line on the website, the buyer declares that he acknowledges and fully agrees with everything  mentioned above. Acceptance of these terms and conditions gives birth to a genuine contract between parties, making applicable the provisions of the Civil and Commercial Code.

 

These terms and conditions will apply to purchases made in the online Benvenuti store .