Return policy
THE RIGHT TO RETURN THE GOODS
According to the legal provisions in force, the consumer is entitled to notify the dealer in writing that he gives up at the purchase, without penaltys and without invoking a reason, within 14 days after receiving the product.
Products that do not meet your requirements, will be sent back to the company BENVENUTI SRL, str. Anghel Saligny,no 9, Oradea, Bihor, postal code 410085, at your own expense, together with the completed Return Form ( click for download it). We are not able to take cash on delivery parcels. Products will be shipped in their original form, without being damaged or used.
All consequent costs for the return will be the Client’s responsibility. Please return the products in their original boxes, packaged adequately with their protection materials (paper, cardboard, foils, bags, etc.) to avoid damaging them. Boxes whose return is not protected properly are refused. Please inform us if you wish to make a return and you will receive all necessary instructions. The counter value of the returned merchandise will be returned in 14 days from the receipt of this information. in case we don't receive this information, the money will be returned in 14 days from the moment of receipt of the returned products.
Please respect the deadline provided for the products return. The counter value of the merchandise will be refunded by bank transfer.
Please keep proof of the sending of the retuned parcel until the conclusion of the finalization of analyzing the possible complaints, and in the case of goods returned, until the reimbursement money.
If you want to return a package you must do so through a courier company or via post-office, courier/post-office fee will not be refunded, only under the following conditions: If the product received is degraded, has a defect or is not the product ordered by you. in the event that the product does not meet your expectations or is not corresponding to the size, the fee will not be refunded.
This return policy is valid for products purchased through the online store.
